Klondike Game Support

 GAME SUPPORT

If you are unable to receive help with your KNB admins. and they do not now the answer, here are some guidelines to follow:

Klondike Game Fans Page

Ask your questions at Klondike Game Fans Page:  http://tinyurl.com/pk8dbm6 

Often there are technicians there to help you along or other players who might have the same problem. Be sure to read the comments to see if the answer was already provided. 

   

How To Contact Support:

For a Game Issue use this link to contact support: https://www.facebook.com/klondikegame
 Include:

• Issue:
• Approximately When It Happened:
• What Country / Time Zone You Are In:
• The Date It Happened :
• Your Player ID #:     Which Can Be Seen At The Bottom Of Your Game Screen

 If your technical issue is beyond something that can be handled by simply asking for help on the web page, then you must contact Vizor directly. THIS IS A LAST OPTION. 
That email is the:

The "CONTACT US" email address ~ Goes to their Corporate Offices

And is Not recommended for Speedy Tech Support

as E-Mails need to get Read and then Forward to Correct Department

~☼~

Also you must Open a E-Mail Program and the Cut and Paste 

klonfb.support@vizor-interactive.com

KNOWN ISSUES 

The Facebook Security-Notification/Warning...Etc. 

1. These are scammers! You've done nothing wrong and FB is not going to turn off your account!

2.  DO NOT CLICK ON THEIR LINK!!! This is an attempt at "Phishing" to gain entrance into your account.  It is not a virus and cannot harm your computer...UNLESS you follow the link.

Sample of a common FB spam:

3. Ignore it and report it...Never follow a link that seems strange or too good to be true!

 

 4. Never follow the links promising free Emeralds.  This is Spam! The only Free Givaways are those by Klondike Game Fans Page  http://tinyurl.com/pk8dbm6  You will know this is the true page by the blue check mark on their screen. 

 What is a Spammer?

Spammers are not hackers, but are FB users that have chosen to misuse Social Media in an attempt to steal your identity and online information.

NOTE: They cannot access your account unless you FOLLOW the link and allow them into your account! Never follow a  link you do not trust.  

Known Issues

• Every  game crashes at some time...This requires a server reset. Please be patient. The game will return as soon as possible.  Not only is it an inconvenience to the player, but to the game owner. They are trying to answer your questions and reset the game. Please remember to not be rude. They are doing their best to bring the game back online. Remember many of the people trying to answer your questions are advanced players who are not connected in any way with Vizor and they do not need to be offended into no longer answering your questions.   
• GAME UPDATED/GAME UNDER CONSTRUCTION  

Regarding the Sluggish Mouse!